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CNG - Bogotá Distance Learning Hub - Información del Plan de Aprendizaje a Distancia: Instructional Technology Support


Technology Systems to Support Distance Learning at CNG

In developing our Distance-Learning Plan, CNG researched multiple sources and reviewed recommendations from several leading organizations and agencies, including the U.S. State Department Office of Overseas Schools, the World Virtual School Project, Global Online Academy, and International Schools Services. Our Leadership Team also carefully studied the DLPs of other leading international schools. With regard to the school’s core technological and communications systems, CNG offers the following Frequently Asked Questions (FAQs) to describe how we will communicate and manage learning in the event this DLP is implemented.

The IT/TechSmartTeam will be available to support teachers, students and parents.

  • Teachers: Less urgent matters can be done by the usual channel of creating a ticket through:
  • Teachers (urgent matters), students and parents

Frequently Asked Questions

QUESTION ONE: How will CNG communicate with parents, students, and faculty/staff in the event of an extended campus closure?

ANSWER: CNG will continue to use the same channels it employs for normal day-to-day communications with parents, students, and faculty/staff. All of these systems are remotely accessible and will function in an emergency situation. They contain auditing tools that will allow CNG to ensure that all students and parents are receiving important communications. The table below describes these systems:

QUESTION TWO: Are the technology systems utilized in this plan the same as those used during normal school operations?

ANSWER: Yes, CNG’s technology systems are already built on cloud-based systems, including Google GSuite, Google Classroom, and Seesaw. That means these systems will continue to work from anywhere in the world, even during an emergency. CNG’s data is not physically hosted on the school’s network, which means we can continue to use our systems during a crisis, even if buildings are damaged or our campus is inaccessible. Finally, each of our primary systems has multiple administrators, so they can be managed remotely (from anywhere, online) by more than one person, in the event that a system administrator is out of contact or unavailable.

Channel Audience Description & Access
email faculty, staff, parents, students

Email will be used for all major communications and announcements, including those from the School Director and division principals. Faculty will also use email to communicate, although they will use other platforms to interact with their students as well.

WhatsApp Chat Groups



All notifications to the school community related to important health and/or safety issues will be communicated only by the School Director, who serves as the official spokesperson for institutional news and information.

Google G Suite students across all divisions

Google GSuite (including Gmail, Docs, Classroom, Hangouts, Meet, etc.) will continue to be the platform used by most teachers. For video conferencing in small or large groups, we will use Google Meet.

Seesaw PS Students

PS teachers and students will use Seesaw and other apps they are familiar with

Google Classroom ES, MS, and HS Students

ES, MS, & HS teachers and students will use their Google Classroom for sharing and assessing assignments as well as general communication for the whole class.

Skyward parents

The Skyward portal for parents, which can be accessed from CNG’s public website.

Public Website general public

CNG will maintain general information on its closure status for the public at

QUESTION THREE: How will CNG ensure that students have access to these systems from off-campus?

ANSWER: PS and ES students will need to utilize devices from home, while MS and HS students should take their laptops home every night. In the event that campus closure seems likely, teachers would attempt to ensure all students in grades 6 through 12 bring their devices and chargers home. Also, most of our technology tools are not device-specific, which means students will be able to access learning through parental devices, phones, etc.

QUESTION FOUR: How can I request IT Tech. Support in the case I need it?

ANSWER: The IT Department will be available to support teachers, students and parents. 

  • Less urgent matters can be done by the usual channel of creating a ticket. Go to Single Sign-On Essential Apps/ServiceDesk: CNG Help Desk
  • There is also a Live Chat at the CNG Help Desk (bottom right) students can use for immediate, urgent questions or needs. More info on CNG Help Desk  
  • Less urgent matters can be done by the usual channel of creating a ticket. Go to Single Sign-On Essential Apps/ServiceDesk: CNG Help Desk
  • There is also a Live Chat at the CNG Help Desk (bottom right) students can use for immediate, urgent questions or needs. More info on CNG Help Desk   
  • Parents can also utilize the CNG TechSmart Team 
  • For URGENT matters only, parents can call IT Helpdesk support line (only available in case of school closure) (+57) 2123511 ext. 735 to communicate directly with one of our IT consultants.

Note: Special acknowledgement to the American School in Japan (ASIJ – Tokyo) and Shanghai American School (SAS – China) for generously sharing their DLP foundational documents and learnings, which helped inform CNG’s base plan.

Family Suggested Technology Purchases

Family Suggested Technology Purchases
(Recommendations by Division)

PRIMARY SCHOOL  Tablet, iPad, Chromebook, or Laptop based on comfort level and use by the student. The decision would be based on what you know about your child. 
ELEMENTARY SCHOOL Minimum of a Chromebook; but we have found Laptops work best. (See Laptop specifications below.) 
MIDDLE SCHOOL  Laptop (required for all students on campus) - see Laptop specifications below
HIGH SCHOOL Laptop (required for all students on campus) - see Laptop specifications below

Specification requirements for Laptops (Mac and Windows both supported). 

The following are the minimum requirements that will guarantee the functionality for students to participate successfully in this educational program. 

BYOL - Laptop recommendation specs 
Type Laptop (Windows or Mac) 
Processor  Intel Core i5 8th generation or superior
RAM 8GB or superior
Hard Drive  256GB or higher (recommended solid state disk (SSD))
Screen Resolution Full HD
Operative System Windows 10 / Mac OS 10.15 or superior
Connectivity Bluetooth, HDMI, USB3, USB2, Wi-Fi, Audio in/Audio out, built in microphone and camera 
Warranty 1 year

Software requirements and recommendations

  • Browser: Google Chrome and an alternative browser (Firefox, Safari, or Edge) 
  • Location Tracking: for Mac users, sign up for an iCloud account and activate Find My Mac. 
  • Antivirus: for Windows users, free Windows Defender included in Windows 10 
  • Parental Control Software

Technology Protocols for Teachers, Students, and Parents

Technology Protocols for Teachers, Students, and Parents

  • All students should be sure to include their first and last name when logging into to their Zoom or Google Meet session with their teachers
  • All students should turn their video on to begin the lesson.
  • Students should charge their laptop or device the night before so that in the event of a power failure they are still ready for the day’s lessons.
  • In the event of a power failure or loss of internet in the teacher’s or student’s home, students should try to connect at least a few additional times and they are not successful with connecting immediately, then they should wait for a brief time period and try to reconnect again.
  • It is recommended that teachers and students try a mobile hotspot for connectivity in the event their home internet is down. If after multiple attempts students are unable to join their class they should use their personal cell phone or their parent's phone to send an email to the building level office and teacher informing them of their connectivity difficulties.
  • If power is out for an extended time, students are directed to go to their Seesaw or Google Classroom and complete any tasks assigned in advance according to each teachers’ direction.
  • If the power is out at a teacher's home and the teacher is unable to contact students via their phone for the purpose of notifying them, the teacher will contact the divisional leadership for assistance with contacting students of that class.

Colegio NUEVA GRANADA | | Cra 2E No. 70-20 | Phone: (571)212 3511
Bogotá - Colombia